Q: How to clean the Ofie Mat?
A: All household detergents such as hand soap, all purpose cleaner, and disinfecting wipes, and diluted vinegar are all safe on the Ofie Mat. We recommend baby wipes since it is safe for babies.
Q: How to clean up spills on the Ofie Mat?
A: Any spills can be easily removed with baby wipes. DO NOT use any bleach as it will damage your Ofie Mat.
Q: How do I prevent my Ofie Mat from slipping on wooden floors?
A: We recommend using anti-slip rug pads - they can efficiently prevent our playmat from slipping on hardwood floors.
Q: Should I use regular tape to make the playmat stay put?
A: Tape should not be used to secure the play mat as it is sticky and difficult remove. Using a non-slip rug pad is THE best solution for preventing slipping. Tape is not recommended and should be avoided.
COVID-19 Cleaning Tips
Q: What should I use to clean my Ofie Mat right now?
A: We highly recommend using any disinfecting spray with at least 70% alcohol. This will kill any lingering germs, and is also safe for your Ofie Mat. Disinfectant wipes are another good choice for daily use.
Q: What kind of material is your baby foam play mat made of?
A: Our Ofie Mat™ is made from non-toxic TPU foam (thermoplastic polyurethane).
Q: Where is your play mat made from?
A: They are made in China.
Q: What is the difference between littlebot.ca and littlebotbaby.com?
Q: What is the size of your mat and how thick is it?
A: The Ofie Mat measures 6.5 x 4.5 ft and 0.6 inch thick.
Q: I bought an Ofie Mat (Country Road + Triangle, large) but the Country Road on the mat I received doesn't match the one on your product page.
A: This is normal and doesn't mean defective. Each mat could look slightly differently as the pattern is repeating.
Return & Shipping Policy
Q: What is your return policy?
A: We have a 30-Day Guaranteed Return Policy for all of our products (effective from date of delivery). Simply send us an email at email@example.com, we will be able to help you from there.
Q: What is the shipping cost?
A: We offer FREE standard shipping across Canada and United States.
Q: How long does it take for the play mat to deliver?
A: Shipping usually takes about 4-5 days. We work with Amazon fulfillment centre and all major logistics company to process and handle your orders. So rest assured, the best team is taking care of your orders!
Q: I have a defective item. What is the process of having it replaced?
A: To request a replacement playmat, please contact us at firstname.lastname@example.org with the following information:
1 - Order Confirmation/Receipt of your purchase (a screenshot of the online order is perfectly fine). If it is a gift, the gift receipt or original order information/receipt is needed
2 - Please attach a photo of the defective play mat in your email