Q&A
Product Care
Q: How to clean the Ofie Mat?
A: All household detergents such as hand soap, all purpose cleaner, and disinfecting wipes, and diluted vinegar are all safe on the Ofie Mat. We recommend baby wipes since it is safe for babies.
Q: How to clean up spills on the Ofie Mat?
A: Any spills can be easily removed with baby wipes. DO NOT use any bleach as it will damage your Ofie Mat.
Q: How to remove creases from a new Ofie Mat?
A: The creases should disappear on their own after 1 week. Cold temperatures during the packaging process at our warehouses will sometimes make the foam mat shrink. Leave your playmat at room temperature and in a few days it should go back to normal.
If not, please reach out to us for a replacement Ofie Mat.
Q: How do I pack up my Ofie Mat when it’s not in use?
A: We recommend you roll up your Ofie Mat. DO NOT fold your Ofie Mat as this will cause wrinkles/creasing.
Wear and Tear
Q: I'm noticing a bit of wear and tear. Is this normal?
A: Yes. As you and your little ones use the Ofie Mat on a daily basis, there may be some wear and tear over time. This is normal with any foam play mat. You can still use the Ofie Mat, knowing that our high safety standards are still maintained.
Ofie Mat Creases and Cold Temperatures
Q: Does the cold weather affect my Ofie Mat?
A: *Yes, especially with new Ofie Mats. That is why we recommend you leaving your new foam mat at room temperature overnight (and up to a day) before unrolling your Ofie Mat. This will help the foam mat warm up and regain its' flexibility.
*If you live in a warmer climate, you most likely don't have to worry about this*
Safety
Q: How do I prevent my Ofie Mat from slipping on wooden floors?
A: We recommend using anti-slip rug pads - they can efficiently prevent our playmat from slipping on hardwood floors.
Q: Should I use regular tape to make the playmat stay put?
A: Tape should not be used to secure the play mat as it is sticky and difficult remove. Using a non-slip rug pad is THE best solution for preventing slipping. Tape is not recommended and should be avoided.
Product Information
Q: What kind of material is your baby foam play mat made of?
A: Our Ofie mat™ is made from non-toxic TPU foam (thermoplastic polyurethane). Recently, we started a new line of Ofie mat and they are made from non-toxic PVC foam (Ofie Mat Cube & Triangle, Toffee Checkerboard & Road Nordic and Oceanview Checkerboard & Plants)
Q: Where is your play mat made from?
A: Our non-toxic TPU play mats are made in China. Our non-toxic PVC play mats are made in Korea.
Q: What is the difference between littlebot.ca and littlebotbaby.com?
A: littlebot.ca is our Canadian store and littlebotbaby.com is our U.S. store.
Q: What is the size of your mat and how thick is it?
A: Ofie mat measures 6.5 x 4.5 ft and 0.6 inch thick.
Q: I bought an Ofie Mat (country road + triangle, large) but the country road on the mat I received doesn't match the one on your product page.
A: This is normal and doesn't mean defective. Each mat could look slightly differently as the pattern is repeating.
Collaboration Inquiries
Q: I would love to collaborate with you! How do I contact you?
A: Please fill out this form and send along your Media Kit to chi-chi@littlebot.ca. We will only respond to your email if we think you're a good fit as we receive countless collaboration requests daily. Thanks for thinking of us!
Return & Shipping Policy
Q: What is your return policy?
A: Change-of-Mind Returns: You may request a return within 30 days after delivery. Returned products must be unused, clean, undamaged, and include all original packaging. Products may be opened only for inspection and may not show signs of use. We will provide return label upon request, and the actual cost of return shipping will be deducted from your refund. Alternatively, you can arrange your own return shipping.
Damaged, Defective, or Incorrect Products: If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly. We will cover return shipping and provide a replacement or refund at no additional cost.
Restocking fee: There is no restocking fee for returns.
Q: What is the shipping cost?
A: We offer FREE standard shipping across Canada and United States.
Note: We no longer sell or ship Ofie Mats to the United Kingdom.
Q: How long does it take for the play mat to deliver?
A: Shipping usually takes about 3-4 days.
Q: I have a defective item. What is the process of having it replaced?
A: To request a replacement playmat, please contact us at hello@littlebot.ca with the following information:
-
Order Confirmation/Receipt of your purchase (a screenshot of the online order is perfectly fine). If it is a gift, the gift receipt or original order information/receipt is needed
- Please attach a photo of the defective play mat in your email